Support is excellent!

Attesting to Excellent support— should you actually need it. I had set up this app several years ago, just to be responsible about organizing my assets, and to help with remembering maintenance/replacement dates. And then with the bad New England 2015 winter damage, it really came to my rescue for providing ready backup to support claims to my insurance company. It is such a good feeling to know everything is in one place and easily maintained. However, the real test of any essential app is the level of support when you most need it. I am glad to report that support here is EXCELLENT. Beyond my expectations. Last Thursday I opened my file to find it lost. Took me till Friday late afternoon I get up energy to finally fill out that dreaded form explaining my problem, expecting --as experience with so many other software companies--at least a week of robo replies before getting a real person. However I was so wrong!. That evening I received a personal response from the owner, who actually had read my details. Within a couple more email exchanges, with him giving me clear instructions on tests, he had my solution and it was all recovered. Record time. I am so glad I chose this app, this company. HIGHLY RECOMMEND.

BMcWay about Home Inventory, v3.5.0